Service Features
A Diversified Service System
- Satisfy the needs of different industries and customers and provide them with comprehensive solutions
Scenario-based Service Capability
- Design and perform services flexibly to meet extended logistics scenario demands
Digital Service Experience
- Integrate digital supply chain throughout the process to guarantee the industry-leading performance experience
About the Service
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Upgrade Service
Designed for the in-transit orders, upgraded service is provided during the transportation process conditionally, which is classified into two types, namely, land transportation upgraded to air transportation (upgrade in the origin), delivery by intra-city riders in destination (upgrade in the destination).
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Charging Standard
1. Upgrade in the origin:
SF Standard Express, Land Transportation Parcel Upgrade: Initial weight (1KG), initial weight (CNY 8) + additional weight (CNY 5/KG).
E-Commerce Standard Express, Stowage Standard Express, Stowage E-Commerce Standard Express, SF Long-Haul Distribution: Initial weight (1KG), initial weight (CNY 13) + additional weight (CNY 8/KG).
2. Upgrade in destination:
The charging is differentiated based on factors like distance
Service Coverage
Chinese Mainland
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Customer Service Hotline
95338
24hours self-service
Phone representative service hours: 08:00-21:00
Online Service
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24hours self-service
Live chat representative service hours: 08:00-22:00
Contact your local courier or sales manager for details
WeChat
App
Mini program
